TERMS AND CONDITIONS 

Delicut Trading LLC, is a company having its registered office at P.O.Box 124584, Dubai, UAE. In using the delicut.ae website and services of Delicut Trading LLC, as a registered user or visitor, you are deemed to have accepted the Terms and Conditions of agreement listed below. 

This Agreement for the Terms and Conditions of use of the Company’s Website (hereinafter referred to as ‘Agreement’) describes certain terms and conditions to access and use the Website of the Company, products and services (hereinafter referred to as the “End User”, “You” or “Your”).

DELICUT TRADING L.L.C” maintains the https://delicut.ae/ Website ("Site"). The United Arab Emirates is our country of domicile and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

1. TERMS OF USE OF WEBSITE, PRODUCTS AND SERVICES

ACCEPTANCE

Please read these terms and conditions carefully. By accessing the website, its products, information, tools, features and services, you agree to be bound by the terms and conditions below irrespective of whether you are a member or visitor. The company reserves the right to atler, amend and modify these terms and conditions at its sole discretion at any time. All such amendments will be duly updated on this website. If you are not agreeable to the terms and conditions,you are not permitted to access this website. You are responsible for being familiar with the current version of these Terms and Conditions posted on the Website during each session or interaction. By the continued accessing of this Website or the Services, You implicitly agree to be bound by the revised terms and conditions.

MINORS

Minors under the age of 18 or people not legally permitted to enter into a contract, shall not register as a User of the website and shall not transact on or use the website or its services.

REPRESENTATION

In the event that You are representing certain individual/s, company/ies, third parties or any entities, in any capacity, then, You expressly confirm that You have the valid authority and the right to do so for and on behalf of them. By entering into this Agreement, You state that You have the right to bind such individual/s, company/ies, third parties or any entities to this Agreement.

INFORMATIONAL DISCLAIMER

All information provided on this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You further agree that in all actual matters, You are ultimately responsible for determining Your specific requirements.

MEDICAL DISCLAIMER

THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE. The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.

UNAUTHORIZED USE

You are strictly prohibited from unauthorised use of our systems or this Website, including but not limited to unauthorised entry into our systems, misuse of passwords, or misuse of any information posted to this Website.

TRANSFER OF INFORMATION

You acknowledge that the Company may disclose and transfer any information that You provide through this Website to (i) our affiliate service providers or information providers, (ii) to any third party service providers or (iii) if we are legally bound to disclose any information due to compulsions under law. You consent to the transmission, transfer or processing of such information to, or through, any country in the world, as we deem necessary or appropriate, and by using and providing information through this Website You agree to such transfers.

TRACKING AND RECORDING

You expressly agree and acknowledge that usage of the Website may be monitored, tracked and recorded. As such, You expressly consent to such monitoring, tracking and recording.

2. DESCRIPTION OF SERVICE AND PRODUCTS

All Products and information displayed on the Website/s constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as detailed in this Agreement. The Company may accept or reject Your offer in its sole discretion which cannot be contested by You.

The Company, to the best of its knowledge, has displayed or attempts to display on the Website as accurately as is possible. The Company does not provide any warranty or guarantee that the Product descriptions are accurate, complete, reliable, current, or error-free. If a Product offered by the Website is not as described, the Company will only be liable to replace the product or provide a refund.

3. ORDER FOR AND SUPPLY OF PRODUCTS

(a) You will have to submit Your Order for the purchase of the Product as detailed under the Website.

(b) Once the order is submitted it expresses intention to purchase the Product and the same may not be cancelled except as provided hereunder.

(c) Based on the information provided by You and subject to the Company’s verification of the same, the Orders will be accepted by the Company for processing once payment is received. All orders will be confirmed via e-mail.

(d) The Company will use its best efforts to ensure that order placed by You is successfully processed subject to the availability of the Product/s.

4. PRICING AND PAYMENT

(a) The prices, products and services are subject to change at the Company’s discretion.

(b) The Company will use its best efforts to ensure the accuracy of the prices and price related information stated on the Website. However, in case of any discrepancy, the Company’s decision will be final. In the event of any inadvertent mistake by the Company in quoting the price, the Company will notify You of the error and cancel and refund your order.

(c) You agree, understand, confirm and state that the card details provided by You to transact on the Website will be correct, accurate and is owned by You. In the event You use the card belonging to any third party, then, You confirm that you have been authorised to or expressly permitted by such third party to use the card for making payments. The Company will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on the User.

(d) In addition to all other remedies available under law and equity and as detailed under this Agreement, the Company reserves the right to recover the cost of Product/s, collection charges, attorney’s charges etc., from an User using the Website fraudulently. Further, the Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

5. CANCELLATION, RETURN AND REFUND POLICY 

The Company expressly disclaims any guarantee of exactness as to the finish and appearance of the final Product/s as ordered by You based on the display on the Website. The quality of any Product/s, Services, information, or other material purchased or obtained by You through the Website may not meet your expectations. There may be alteration with respect to your Order. This will be intimated to you by the Company. If you do not agree with the same, the Company will provide you an opportunity to either receive a refund or credit. 

FOR MEAL PLANS:

The Company provides You cancellation and refund opportunity in the event you are unhappy with your order provided You meet with the following conditions:

(a) You must be on a 4 week (or above) plan. Cancellations cannot be made for 1 week plans due to their short duration as they are meant to be for Your trial. 

(b) If you are on a 4 week plan, You can cancel the orders before 12 PM prior to two days of the date of delivery. For example to cancel Thurdays delivery, orders must be cancelled on Tuesday before 12 PM. Refunds will automatically be processed to the original mode of payment within 14 working days. The company is not responsible for delays in Refunds due to banks if we have processed the refund from our side.

(c) All cancellations must be coordinated with the Delicut Trading LLC customer care number. Please contact our customer service at info@delicut.ae or Whatsapp us on +971-56-5225220.

(d) Refund process shall be initiated within 48 hours after it has been cleared by the Delicut Trading LLC operations team.

(e) 20% of your original plan rate (excluding discounts) will be charged as Cancellation Charges and the remaining amount paid by you will be returned. All loyalty points earned in this order will be revoked. Customers will be entitled to a ZERO refund if they cancel or reschedule the orders after the 12 PM deadline or if they do not respond to calls or are not available for receiving the order at the delivery point/location. 

(f) We do not offer returns. 

FOR A LA CARTE MEALS : 

The Company provides You cancellation and refund opportunity in the event you are unhappy with your order provided You meet with the following conditions:

(a) You cancel the orders before 12 PM prior to two days of the date of delivery. For example, to cancel Thursday delivery, orders must be cancelled on Tuesday before 12 PM. Refunds will automatically be processed to the original mode of payment within 14 working days. The company is not responsible for delays in Refunds due to banks if we have processed the refund from our side.

(b) Customers will be entitled to a ZERO refund if they cancel or reschedule the orders after the 12 PM deadline or if they do not respond to calls or are not available for receiving the order at the delivery point/location. 

(c) We do not offer returns.

6. EDITING AND FREEZING OF PLAN FOR MEAL PLANS

You can freeze your plan or edit the details of your plan, preferences and personal information before 12 PM, 2 days prior to the date of delivery. No freezes or edits can be made after this cut off time. We will not be responsible for any inconveniences caused due to the passing of deadline. 

7. ALLERGIES AND  INGREDIENT DISLIKES

Please note that we are not an allergy free kitchen and our services are not for people with allergies, sensitivities or medical conditions. We handle all allergens in our kitchen. We do not bear responsibility for an allergic reaction you may have. We try our best to exclude ingredients marked by You as a dislike but We do not warranty the exclusion of it. If a meal selected by you contains an ingredient you dislike, we consider that you have made an informed choice. 

It is your duty to review autoselected meals. If our automatic selection tool chooses a meal for you that has an ingredient you dislike, it is your responsibility to change it. If it is unchanged, we assume you have seen it and decided to proceed. 

Incase of an error by Us in the inclusion of an ingredient, We are only liable to compensate You with a meal replacement selected by you from the current menu at the next available delivery slot or provide you equivalent credit for the same.

8. MEAL REPLACEMENT/MISSING MEALS/WRONG MEALS

We reserve the right to replace meals at our sole discretion on a case to case basis. We will replace the meal with a choice from the current menu, chosen by you at a future available delivery slot or credit the equivalent amount to your Delicut account. Refunds will not be given for meals already delivered. 

If a wrong meal is delivered to you, We will replace the meal with a choice from the current menu, chosen by you at a future available delivery slot or credit the equivalent amount to your wallet.

9. NUTRITIONAL CALCULATION

We warrant that while we strive for accuracy in nutritional calculations, due to the variable nature of ingredient availability, nutritional values printed on your meal may have variances.

Please note that for the calorie range chosen by You, We strive to be as close to the range as possible but due to the nature of the meal itself or the variation in choice of proteins, there may be variances and We do not guarantee a 100% accuracy in meeting calorie requirements. 

10. DELIVERY, HANDLING AND FOOD SAFETY

Upon the delivery of your meals, ownership and the risk of loss are transferred to you. It is your responsibility to handle the proper and safe preparation, storage, and refrigeration of the meals. By ordering any of our meals, you agree to use them at your own risk.

If you are unavailable at your registered address or if your delivery slot is scheduled before 7:30 am, our delivery partner will generally leave your package at your door or in the reception area, unless you have provided alternative delivery instructions. Depending on the season and local temperatures during delivery, you should plan ahead for the immediate and proper storage of your meals before consumption.

In cases of adverse weather or other uncontrollable events that affect our delivery capability, we will endeavour to deliver your order as promptly as possible. If timely delivery is not feasible, we may cancel the affected meal delivery and provide you with a credit or refund for that portion of your order. We are not liable for any failure to fulfil our obligations due to circumstances beyond our control.

Upon receiving your delivery, it is your responsibility to inspect all meals for damage or discrepancies and promptly verify their accuracy. You are also solely responsible for assessing the freshness of the meals received. To maintain quality, we recommend refrigerating all perishable items immediately upon receipt, in accordance with USDA guidelines on refrigeration and food safety. For meats, poultry, seafood, and other applicable items, it is advisable to use a food thermometer to ensure they are cooked to the USDA's recommended internal temperatures of 165 Degrees Fahrenheit or Dubai Municipality’s recommendation of 75 degrees Celsius. Failure to adhere to safe food handling practices and temperature recommendations may increase the risk of foodborne illness. Pregnant women, young children, the elderly, and individuals with compromised immune systems should follow the FDA's guidelines on food consumption for vulnerable groups.

All Delicut production facilities handle ingredients containing major food allergens identified by the FDA (such as milk, eggs, soy, fish, shellfish, peanuts, tree nuts, and others). While we take precautions to prevent cross-contamination during production and transit, unintended cross-contamination may occur. If you experience any allergic reaction or adverse health event, seek immediate medical attention.

11. LINKS TO THIRD PARTY SITES

As part of availing the Services, You as a member will provide us Your personal information either to retrieve or collect data or information from third party websites. Such third party websites may be maintained by such financial institutions with whom You have an account, bank with or have created certain liabilities. The Company does not and cannot assume any responsibility or accuracy for such information or data maintained by such third party either in terms of updating, accuracy, deletion, non-delivery or failure to store data, communications, etc. The Website may provide, or third parties may provide, or the Website may contain links to other World Wide Web sites or resources. The responsibility for the operation and content of those websites shall rest solely with the organization identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links.

Because the Company has no control over such sites and resources, You acknowledge and agree that the Company is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

12. REGISTRATION AND USE

You agree and understand that You are responsible for maintaining the confidentiality of all information provided to the Company while registering Yourself, which includes Your login ID, e-mail address and the passwords for the same. You are fully responsible for all activities that occur under Your e-mail address password or account and You shall ensure that You exit from Your account at the end of each session.

The Company will send all correspondences, notices and any other communication to the e-mail address furnished by You. In case of any change in the said e-mail address, it is Your duty to update or change the same.

The Company shall maintain utmost secrecy and use all the security measures to ensure that the information is not misused by any third party. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section.

13. LEGAL USES

Further, You agree and understand that Your right to access and use the Services offered on this Website is personal to You and is not transferable by You to any other person or entity.

You understand that You are authorised to access and use the services only for legal and lawful purposes.

You further undertake and state that by using the services You are in no way impersonating or misrepresenting any person or entity. All services availed are for Yourself only. In the event You are representing individual/s, company/ies, third parties or any entities, You undertake and state that You are authorised to represent such individual/s, company/ies, third parties or any entities. You shall be solely responsible for the consequences arising out of such acts and the Company shall not be held responsible or liable in anyway to any person or entity.

Any changes in Your registration information must be duly updated by You.

Your access and use of this Website may be interrupted from time to time for any of the several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Website or other actions that the Website, in its sole discretion, may elect to take. We at the Company utilise our best efforts to provide the Services without any interruptions or hindrance, however, we do not warrant that the function, operation, security or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. As a user of the Website, You agree that Your access will be subject to these terms and conditions and that access is undertaken at Your own risk. We shall not be liable for damages of any kind related to Your use of or inability to access the Website.

14. STORAGE, DELETION OR TRANSPORT OF DATA

The Company states that the data provided by You shall belong solely and exclusively to You. As such, You are permitted to remove or delete the data, so provided, either in full or any portion, at any point in time as You desire. The Company requests You to notify the Company of such removal or deletion.

In the event, You desire the Company to remove or delete all or any portion of the data belonging to You, then, the same needs to be provided in writing to the Company. Upon receipt of such written request, the Company will do the needful forthwith and notify You of the same. The Company will not retain any copies of such data on its server or in any other place.

In this regard, the Company warrants that it cannot access such deleted material at any point in time. Any contact, information or access that the Company had towards such data or material or accounts will cease forthwith. However, certain portions of Your data, which the Company had maintained on its servers may remain either in backups or in transaction logs. These are maintained only for the specific purpose of backup or to provide Services to You in the event of any malfunction or damage to our server in order to ensure continuity of our service without disruption.

15. COMMUNICATION

The Company may send You communication, notices or alerts from time to time. These alerts and communication will be sent automatically by the Company to You. Please be informed that by providing your Email id and phone number on the website or via specific events organised by the Company, you have agreed to receive Email updates and SMS communication from us that is transactional, promotional & informational in nature. In case You have suppressed the receipt or disabled or marked alerts or communication in general to be junked, the Company recommends You to revise the same and activate the receipt of alerts to Your proper destination. As such any communication from our end will be related to the Services and you may choose to unsubscribe and/or disable the communication at your own will.

Changes to Your email address will apply to all of Your alerts.

Any e-mail which is sent by the Company or through any of the websites mentioned above, its contents and attachments, if any, are intended solely for the attention of the addressee/s and may also be privileged. If You are not the addressee You may not copy, forward, disclose any part of any message received or its attachments and if You receive a message in error, please delete the said message from Your system and notify us immediately.

You agree and acknowledge that internet communications cannot be guaranteed to be secure or error free. Any information sent via the internet could be intercepted, corrupted, lost or contain viruses. The Company and the Website therefore does not accept responsibility for any errors or omissions in messages received by You which may arise as a result of internet transmission.

Even after you have paused, cancelled, or ended your subscription plan, or while your subscription plan is suspended, Delicut may continue to send you marketing and promotional materials unless you choose to opt out by following the unsubscribe instructions provided in those communications.

16. OFFERS

During an offer period, the terms and conditions listed on the offer page that differ from the terms and conditions herein will apply exclusively to that offer. However, all other terms and conditions stated in the original terms and conditions document remain in full effect.

17. RIGHTS GRANTED BY YOU

As the provision of Services includes You providing us with information, data, passwords, usernames, personal identification numbers and other materials and contents, suggestions, ideas, feedback, etc., You are hereby expressly granting us the licence and right to utilise the same for and on Your behalf in order to provide the Services.

The Company may or will use such information with the sole purpose for providing You the required Services and not for any other purpose. As such, You hereby warrant and represent that You are duly authorised to submit or represent the third party on behalf of whom You are providing these information to the Company. Further, You acknowledge and agree that these materials, suggestions, feedback and information can be utilised without any obligation or restriction on the Company in terms of payment of fee or any other limitations for marketing, promoting, advertising or other purposes. The cardholder must retain a copy of transaction records and Merchant policies and rules.

By using the Service, You expressly authorize the Company to access Your accounts maintained by identified third parties, on Your behalf as Your agent. When You use the specified feature of another additional account of the Service, You will be directly connected to the website for the third party You have identified. The Company will submit information including usernames and passwords that You provide to log you into the site. You hereby authorize and permit the Company to use information submitted by You to the Service (such as account passwords and users names) to accomplish the foregoing and to configure the Service so that it is compatible with the third party sites for which You submit Your information.

18. YOUR POSTINGS ON WEBSITE

We, as part of our Service, encourage and permit You to post Your messages or content on any publicly available forums, blogs and other locations on the Website.

By using or posting messages or data or any other information on such forums, blogs and other public locations, You expressly agree that You and only You, are responsible for all the matters contained in such content. You further, represent and warrant to us that You have all the necessary rights to post such messages or information or content and grant us a perpetual, worldwide, royalty free, non-exclusive, transferable and sub licensable right to use, reproduce, distribute, display, modify, amend, perform, etc of such content or information to promote, modify or redistribute this Website, including preparation of any derivative works thereof, in any form and through any medium without any restrictions thereof. You expressly agree that all the rights granted under this paragraph will also be available to each and every user of this Website. Further, if You intend to use a forum, a blog or any other feature available on this Website, then, You should make an independent and informed choice about submitting Your personal identifiable information. All personally identifiable information submitted on such forums, blogs or community features can be read, collected or used by any third party. There is a danger of such information being misused or misappropriated. We do not have control over such actions and we are not responsible or liable for the personally identifiable information that You as a user have chosen to submit on a public platform.

In case of any violation of this condition, then, the Company reserves the right to forthwith stop your participation on such public forums.

19. INTELLECTUAL PROPERTY

You acknowledge and agree that this Website and any necessary software used in connection with the Website contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that any content or software on this Website, including its “look and feel” (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material is protected by national and international laws relating to copyrights, trademarks, service marks, patents or other proprietary rights. Except as expressly authorised by the Company You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on this Website, the Services offered thereto or any software thereto, in whole or in part.

You acknowledge that the entire Website and its contents including the software is owned or duly licensed to the Company and are protected by the Copyright laws in UAE and under international treaty provisions. All trademarks, service marks, and logos used and displayed on this Website are registered to and/or owned by their respective owners. Nothing on this Company Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks, service marks and logos displayed on the Website, without the prior written consent and permission of the Company or the respective owners.

You may download or print a copy of information provided on this Website for Your personal, internal and non-commercial use only. Any distribution, reprint or electronic reproduction of any content from this Website in whole or in part for any other purpose is expressly and explicitly prohibited without our prior written consent.

20. PROHIBITED ACTIVITIES

You agree NOT to do to the following:

(a) Upload, post, email, transmit or otherwise make available any content or communication with any of our employees that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;

(b) Impersonate any person or entity, including, but not limited to, officials, directors, employees, agents, authorised representatives, forum leaders, guides or hosts, or falsely state or otherwise misrepresent any information or accounts;

(c) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content or material transmitted or provided through the Site;

(d) Collect or store personal data about other users;

(e) Interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website;

(f) Intentionally or unintentionally violate any applicable local, state, national or international law;

(g) Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

(h) Upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those specific areas that may be designated for such purpose of posting such mails or messages by the Company;

(i) Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor this Website, either in whole or part;

(j) Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website, other than the search engines and search agents available through the Service and other than generally available third-party web browsers (such as Microsoft Explorer);

(k) Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of this Website or the Service.

(l) post or transmit any message, data, image or program that would violate the property rights of others, including unauthorised copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.

(m) You may not interfere with other Users’ use of the Service, including, without limitation, disrupting the normal flow of dialogue in an interactive area of this Website, deleting or revising any content posted by another person or entity, or taking any action that imposes a disproportionate burden on the Service infrastructure or that negatively affects the availability of the Service to others. You agree that any employment or other relationship You form or attempt to form with an employer, employee, or contractor whom You contact through areas of this Website that may be designated for that purpose is between You and that employer, employee, or contractor alone, and not with us.

21. SECURITY AND PRIVACY

The Company knows that You care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. We let You retain as much control as possible over Your personal information. However, You may not visit and use our site at anytime without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our users. We are proud of our privacy practices and the strength of our site security and want you to know how we protect Your information and use it to provide to You the services. This notice describes our privacy policy. By visiting this Website, You are accepting the practices described in this Privacy Policy. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connections.

(a) Collection of Information

We may collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfil Your specific request, unless You give us permission to use it in another manner, for example to add You to one of our mailing lists.

(b) Cookie/Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if You previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

(c) Distribution of Information

Any personally identifiable information You submit with the site will ONLY be disclosed to service providers who are linked to your request. We will not disclose, sell, share or in any way reveal Your information to any other third party. However, we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

(d) Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow You to opt out of further mailings. In certain cases, specifically with regard to particular products, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilised or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and

confidentiality of Your credit/ debit card details. Delicut Trading LLC expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of Your credit/ debit card.

We reserve the right to make changes to this policy without notice. Any changes to this policy will be posted on this page.

22. SECURITY OF INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input. We constantly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges. We do not and will not sell or rent Your personal information to anyone, for any reason, at any time, unless it is in (i) in response to a valid legal request by a law enforcement officer or government agency or (ii) when You have explicitly or implicitly given Your consent, or (iii) utilise the same for some statistical or other representation without disclosing personal data.

We only reveal those numbers of Your account as required to enable us to access and provide You the required services relating to Your accounts. We make every effort to allow You to retain the anonymity of Your personal identity and You are free to choose a Login ID email address and password that keeps Your personal identity anonymous. Access to Your Registration Information and Your personal financial data is strictly restricted to those of our Company employees and contractors, strictly on a need to know basis, in order to operate, develop or improve the Service. These employees or contractors may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

With the exception of a Login ID in the form of an email address, which may be provided on an anonymous basis, and Your Third Party Account Information, which is required for providing the services, the Company does not require any information from You that might constitute personally identifiable information.

It is important for You to protect against unauthorised access to Your password and to Your computer. Be sure to sign off when finished using a shared computer.

As described in this Agreement and with Your consent, the Company will from time to time connect electronically to Your online bank, credit card and other online financial accounts to process Your Order.

Conditions of Use, Notices, and Revisions

If You choose to visit this Website, Your visit and any dispute over privacy is subject to this Agreement, including limitations on damages, arbitration of disputes, and application of the law of the UAE. Our business changes constantly. This Notice and the Terms of Membership will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. We may email periodic reminders of our notices and conditions, unless You have instructed us not to, but You should check our Website frequently to see recent changes.

23. DISCLAIMER

The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Delicut Trading LLC. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Delicut Trading LLC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

24. RIGHT TO REFUSE SERVICE

We reserve the right to refuse service to anyone at our discretion and without details or reasons at any point of the order status. Upon such cancellation, the Company will refund the money to You. Any such cancellation shall be at the sole discretion of the Company and You will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, inaccuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by You, or other reasons. Any cancellation will be intimated to You by the Company. 

25. LIMITATION OF LIABILITY

Delicut and its employees, directors, officers, or agents are not liable under any circumstances for any direct or indirect losses or damages arising from your use of or inability to use the website, its products, or services. This limitation of liability applies to all types of losses and damages, including but not limited to general, special, consequential, incidental, exemplary, or other damages, such as loss of data, income, or profits, whether in contract or tort, even if Delicut has been advised of the possibility of such damages. Each provision in these terms and conditions that limits liability, disclaims warranties, or excludes damages is essential to the agreement between you and Delicut. These limitations apply even if any limited remedy fails its essential purpose(s). If you are dissatisfied with the website, its products, services, any content on the website, or these terms and conditions, your only recourse is to discontinue using them. By using Delicut, you acknowledge that your use of the website, products, and services is at your sole risk.

26. INDEMNITY BY YOU

You shall defend, indemnify and hold harmless the Company and its officers, directors, shareholders, and employees, from and against all loss, damages, claims and expenses, including but not limited to attorneys fees, in whole or in part arising out of or attributable to any breach of this Agreement by You, any misrepresentation or misuse of the Service offered to You or any negligent or unreasonable or inappropriate use of the Website or the Services.

27. TERMINATION

This Agreement to be applicable and shall be binding on the parties, i.e., You and the Company, unless terminated as specified below:

(a) by You, by providing a written notice of at least 3 (three ) business days;

(b) closure of Your account by the Company or You for any reason immediately;

(c) The Company may terminate this Agreement and close Your account if it comes to the knowledge of the Company that You have breached any of these terms and conditions, whether intentionally or by implication;

(d) The Company may terminate the Agreement, it is so required to be one by an express direction of law. The Company hereby expressly states that this Service (including, without limitation, the underlying network, system, software, servers, various directories and listings, various message and news and bulletin boards, blogs, tools, information and databases) is intended for End Users who are legally permitted to enter into a contract. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. In the event if it comes to the attention of the Company, from authentic and valid resources, that a particular End User does not meet this criteria, then, the Company will forthwith close the account of the said End User and will delete all information and content which is relating to that End User without any obligation or liability towards such End User from the Company’s records.

28. MISCELLANEOUS

(a) Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect without being impaired or invalidated in any way.

(b) To the extent that anything in or associated with the Website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence.

(d) Failure of the Company to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

(e) This Agreement may only be amended by either the same electronic means as were used to enter into this Agreement or in a writing that specifically refers to this Agreement, executed by both parties hereto.

(f) You may not assign, transfer, or sublicense any of your rights or obligations under these Terms & Conditions without our express prior written consent. 

(g) delicut.ae will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

29. LOYALTY POINT REDEMPTION

(a) Eligibility

Loyalty points can be earned and redeemed by registered members only.

(b) Redemption Limit

Points can be used to cover up to 50% of the total order value. The remaining balance must be paid through other accepted payment methods.

(c) Point Value

Each loyalty point has a specific monetary value as determined by the company. This value is subject to change without prior notice.

(d) Expiration

Points will expire 12 months after the date they are earned if not redeemed.

(e) Non-Transferable

Loyalty points are non-transferable and can only be used by the account holder who earned them.

(f) Non-Refundable

Once points are redeemed, they cannot be refunded, even if the order is canceled or returned.

(g) Minimum Order Requirement

A minimum order value may be required to redeem points. This will be specified at the time of redemption.

(h) Restrictions

Points cannot be redeemed for cash and may not be applicable to certain promotions or discounts.

(i) Changes and Termination

The company reserves the right to modify, suspend, or terminate the loyalty program at any time without notice.

(j) Fraud and Abuse

Any suspected fraud or abuse of the loyalty program may result in the forfeiture of points and suspension of the member’s account.

30. CASHBACK OFFER

(a) Offer Details

50% Cashback: Available on a minimum purchase of AED 1470 for the lunch & dinner monthly meal plan. Cashback is credited as Delicut points.

30% Cashback: Available on a minimum purchase of AED 389 for the lunch & dinner trial plan. Cashback is credited as Delicut points.

(b) Cashback Crediting

The cashback amount will be provided as Delicut points and cannot be exchanged for cash.

(c) Order Cancellation

If an order is cancelled, the cashback amount will be deducted from your Delicut wallet.

(d) Redemption Restrictions

Cashback can only be redeemed on the renewal of the same or a higher meal plan. It cannot be used for any other purchases.On any future order, only 50% value of the total order can be discounted.

(e) Exclusions

The cashback offer does not apply to à la carte meals. Cashback cannot be used to purchase à la carte meals.

(f) Non-Transferability

Cashback amounts are non-transferable and are for individual use only. They cannot be transferred to family or friends.

(g) Redemption Limit

The cashback offer is limited to one redemption per customer.

(h) Offer Amendments

The company reserves the right to amend, suspend, or terminate the offer at its discretion and without prior notice.